Terms and conditions

DEFINITIONS
In these Terms and Conditions, "we", "us" or "our" refers to Elements Casino Langford and its affiliates; "you" means the customer who uses our services.
ACCEPTANCE OF TERMS AND CONDITIONS
By using our casino facilities, participating in promotions, making bets, playing games, or claiming rewards, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any of these terms, please leave the premises immediately.
AGE RESTRICTIONS
You must be at least 19 years old (or as required by law in your province) to use our services or participate in any promotions. We reserve the right to request identification from anyone who appears under this age or does not appear to meet these requirements.
GAMING RESPONSIBILITY
We encourage you to gamble responsibly and within your means. If you have a problem with gambling, please seek help immediately by contacting local support organizations, such as those listed on our website or in-game materials.
LICENSE AND REGULATION
Our services are regulated by the British Columbia Lottery Corporation (BCLC) under provincial law. We adhere to all applicable laws and regulations, including gaming rules and responsible gambling guidelines.
PRIVACY POLICY
We respect your right to privacy. Your personal information will be used only for internal purposes related to our business operations or as required by law. Please refer to our separate Privacy Policy for more details on how we collect, use, and protect your data.
COMPUTER SYSTEMS AND EQUIPMENT MAINTENANCE
We reserve the right to suspend or close any games or services temporarily due to technical issues, equipment maintenance, or other unforeseen circumstances without notice.
GAME RESULTS AND FAIR PLAY
All of our gaming systems are regularly tested and certified by independent auditors (as specified in Section 9) for fairness and randomness. We take all reasonable steps to ensure that each game's outcome is unpredictable and unbiased.
AUDITORS
Our RNG software modules have been laboratory-tested and certified before deployment, ensuring the integrity of our gaming products. These audits are conducted by organizations such as GLI, iTech Labs, or BMM Testlabs.
RIGHT TO REFUSE SERVICE
We reserve the right to refuse service or participation in any game, promotion, or reward at our discretion without explanation and without obligation for compensation. This includes refusing bets, terminating a session, or revoking access rights due to misconduct, abusive behavior, suspected fraudulent activity, or if you have breached these Terms and Conditions.
LIMITATION OF LIABILITY
In no event will we be liable to any person (or their assigns) for consequential damages including but not limited to loss of income, emotional distress, mental anguish, damage to reputation, data corruption, or for failure to perform as stated in our advertising materials.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of British Columbia without reference to any conflicts of law principle. Any disputes arising from these Terms and Conditions will be resolved through binding arbitration according to BC's Arbitration Act and any applicable consumer protection legislation.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or amend these Terms and Conditions at our discretion, with or without notice. You agree that your continued use of our services shall constitute acceptance of such modifications or amendments.
BINDING EFFECT
These Terms and Conditions are binding upon you individually as well as any assignee or transferee in the event that you transfer or assign any right or benefit granted under these terms to another party.
DISCLAIMERS AND WARNINGS
We disclaim all warranties, express or implied (including without limitation the implied warranty of merchantability and the implied warranty of fitness for a particular purpose) regarding our services, gaming systems, equipment maintenance, game results, fairness policies, support availability, time limits, or otherwise.
DISPUTE RESOLUTION AND COMPLAINT PROCESS
We will respond to all legitimate complaints and try to resolve them fairly according to applicable regulations and laws.

ACKNOWLEDGMENT OF READ TERMS AND CONDITIONS

Please acknowledge that you have read these Terms and Conditions. By clicking the "I AGREE" button or similar digital indicator, you represent your understanding of our policies, rules, responsibilities and limitations as described in this Agreement.

By accessing our website, facilities, participating in promotions or claiming rewards, you confirm that you are 19 years old or older (or meet local age requirements) and have reviewed these Terms and Conditions.

You understand and agree to abide by all laws applicable to gambling within the jurisdiction where these services are made available. We reserve the right to enforce all of its rights under this Agreement at any time, with or without prior notice.